i know how to count.
it only just occurred to me to write about this. it happened last week sometime. probably on tuesday or wednesday. i was in an okay mood for having gotten up at 6. and i was being pleasant to my customers for once instead of just indifferent. then the lady came up. you've seen those old women who look like they should be on a cruise with their straw hats with loud scarves on them, big sunglasses, huge earrings? know who i'm talking about? well, this lady was one of them and she was old and she was a fucking bitch. she was foreign too, i don't know if that mattered, and she also had terrible painted on eyebrows.she had a cookie in her hand, and all i said was, "hi what are you having?" man, i was so nice about it. and she just yells and goes, "give me a minute to get out my money! i'm not going to just sit here with my money like this! [makes a huge waving motion like she's throwing stuff around] give me a chance to get out my money!!" jesus. i was pissed but i didn't say anything. by the time the jerk got out her money and i had given her a bag, my voice was shaking when i said, "thanks you have a really great day." so she's goes and sits down. and i get on with my stupid morning. she handed me $2.00 to pay the $1.96 the cookie cost. she got 4 cents change.
fifteen minutes later. i hear her telling ej that i gave her the wrong change. she won't listen to ej and is ignoring the fact that he's trying to make drinks for 5 people that are standing waiting. she just kept saying the same thing over and over. and so did he. "ma'am, i have to go count her drawer to make sure. please just wait while i finish this." she didn't listen. eventually she walks up to my register and in the meantime is telling everyone around her how i screwed up. and she's laughing about it, like "isn't she an idiot?" so she comes up saying i gave her $15.65 out of a $20 bill. i say, "you gave me $2 so i gave you 4 cents." but she own't listen and i'm pissed and she keeps saying, "i know what's in my purse!" in her stupid accent.
ej and i count my drawer down. i'm 2 cents off. which means i gave her the right change. we come back out and i want so bad to be the one to tell her she sucks and i'm right. but a manager has to do it. i go back to my register and my hands are shaking so bad that i can't think. why are people like this? why do they think they can ask anything of anyone? well anyway, ej tries to explain to her what happened and she starts yelling and telling him he's wrong and that's there's "something fishy with your girls." he must have argued with her for 10 minutes. and she was loud. i turn to john, our GM, at one point and ask, "uh, you wanna go help out your boy over there?" to which john laughed and was like, "nah i'll let him take it." ej is... kinda lazy. so he can do some work once in a while, is what john is really saying. finally she leaves, but not before, according to ej, she stood at the front window flicking us all off.
the best part was when john asked ej, "hey man, want me to leave with you after work?" and some customers laughed. she was so terrible.
so go ahead and treat people at restaurants like shit. because we always forget about it and don't make fun of you after you leave.
love, kate.
posted by kate @ 2:16 PM
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